Returns & Exchanges

What’s Wren and Wild’s Return Policy?

We absolutely love the products we offer and hope you do too. But we do understand that not every time it’s a match. We will accept returns of an unopened/unused product within 14 days of the purchase date. In exchange you will receive in-store credit via a gift card.

What happens if I’ve opened my product and used it?

At this time we do not accept returns of opened product. We recommend gifting it to a friend!

What is your on-line return policy?

Please call Wren and Wild at 541.480.3252 within 14 days of the purchase date. 

If the product has been unopened/unused we will send you a gift card once we have received the item. You will ship unopened/unused product to 112 NW Minnesota Avenue Bend, Oregon 97703

We are unable to refund shipping costs.

Discounts & Promotions

Can I enter multiple discount codes?  

Unfortunately, our system only allows for one promotion at a time. For example, if we have a promotion going on (which we do from time to time) you will not be able to use your wild points. You will also be unable to use any other promotional discounts at that time. 

What discounts & promotions do you offer?

From time to time we offer discounts, amazing promotions and sales. To be in the know and get the most current information be sure to sign up for our newsletter. Don’t let our great deals pass you by! 

All sale items are FINAL SALE.

Promotions are for a limited time and cannot be applied to past orders. All promotions are while supplies last unless indicated otherwise.

I made a purchase prior to sale and want in on the discount. Can you apply it? 

Unfortunately, promotions, discounts and sales only apply the day of the event. We will not discount past purchases to be fair to all of our customers. 

Are gift cards included in a promotion?

Gift cards are excluded from all promotions and sales. Please note that there may be vendors that will be excluded from certain promotions and sales. Wren and Wild will inform you at the time of the discount. 

Will I still receive free shipping during a promotion?

No, we do not combine promotional events such as discounts. Sometimes we may choose to combine free shipping with an event and will state it clearly on our website. Please keep in mind we are a small business and doing the best we can as such. 

Orders & Shipping

When will my on-line order ship?

Within one business day of ordering. 

Can I change my order or shipping address once I’ve placed it? 

If you’ve ordered incorrectly or entered the wrong shipping address and you have not yet received a shipping confirmation please call Wren and Wild immediately 541.480.3252. We will do our best to make the correction. However, once you have received the shipping confirmation there are no changes that can be made to the order. Once you receive the package please call Wren and Wild or email info@wrenandwild.com and we will help you with the return. 

Where do my products ship from? 

All orders are fulfilled, packed and shipped from our store in Bend, OR.

What shipping company do you use? 

Wren and Wild uses USPS & UPS to ship all orders.

Am I able to track my order? 

Once your order has been shipped you will receive a shipping confirmation that you will be able to track your package from. Please do check your spam/junk/promotions email folders if you have received a shipping confirmation within 8 hours. Orders placed after 1:00pm on Saturday will go out on Monday (or the following business day) and you may not see your shipping confirmation until Monday (or the following business day).

What if I’m unable to locate my package?

If your package is missing please email info@wrenandwild immediately and we will assist you in locating your products. 

What if my package arrived broken or damaged? 

Please email info@wrenandwild.com immediately. Include a photo of the damaged product. We will work to replace any product that is damaged to the point it is unusable. 

What if I received the wrong product or an item is missing? 

Please email info@wrenandwild.com and we will work to remedy the situation and get your correct order out to you. 

How much does shipping cost? 

Shipping on orders under $75 is a flat rate of $10.00. During promotional events we do not offer free shipping.

Do you ship to PO Boxes? 

Yes! 

Where do you ship? Do you ship internationally? 

We ship within the US including Hawaii & Alaska. At this time we are unable to ship internationally or to Puerto Rico, Canada, Micronesia, Guam, Northern Marina Islands, Palau, or the US Virgin Islands. 

Can I place an order over the phone? 

You are more than welcome to call us at 541.480.3252 and our team would be happy to assist you in placing an order. 

What if a product is back-ordered or out of stock?

If a product is back-ordered or out of stock you will be unable to order it until it is in stock. Our website has a “notify me when” button on each product that is out of stock. Please enter your email and we will email as soon as we have the product back in stock.  

What materials do you use to ship packages?

Sustainable shipping matters to us at Wren and Wild. The boxes we use are 100% recyclable and primarily reused from our vendor’s shipments. Inside the boxes we use biodegradable packing peanuts made from starches that dissolve in water. If paper products are used in the packaging they have been reused from vendor’s shipments.

What forms of payment do you accept? 

We accept all major credit cards and ApplePay. 

Wild Points

How do I redeem my Wild Points?

In store, simply mention to your sales associate that you want to use your points. If you are on-line, login to your account before you shop. At checkout you will have the option of using your points so long as we not in a promotion.

Do Wild Points expire?

It's our hope that you redeem your Wild Points on a regular basis. All unredeemed Wild Points will expire when a program member has not engaged in Wild Point activity associated with that membership account (through purchase or redemption) for 6 months or more. If you have questions regarding the date of your last Wild Point activity or your last purchase, check your account history by logging into your account at wrenandwild.com. If you feel Beauty Insider Points have expired in error, please email Customer Service at info@wrenandwild.com for assistance.

Are Wild Points Transferable?

Wild Points are non-transferable and Wild Point purchases must be made by the member.

What happens to my points if I make a return?

Points will be deducted from your account if a product is returned. 

Where do I find my Wild Points account information? 

Simply login to your account on our website to access your order history and rewards. 

** Wren & Wild may, in its sole discretion, alter, limit, or modify the the Wild Points Program rules, regulations, benefits, rewards, eligibility for membership, or any other feature of the program or may terminate the program any time at its sole discretion, by posting any such changes on the Wren & Wild website. YOUR CONTINUED PARTICIPATION IN THE PROGRAM FOLLOWING SUCH CHANGES CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES.