Careers with Wren and Wild
Careers at Wren & Wild
Wren & Wild is a curated clean-beauty boutique focused on thoughtful product curation, exceptional customer care, and a warm, drama-free team culture. We’re always looking for kind, curious people who love beauty, great service, and learning. Interested in joining our small but mighty crew? Explore our current openings below.
Current Openings
Part-Time Sales Associate — 30 hours/week (in-store, local candidates only)
Location: Bend, Oregon
Start date: Immediate
Schedule: Approximately 30 hours/week; includes some weekends and occasional evenings for events.
About the role
We’re hiring a hands-on Sales Associate to support day-to-day retail operations, provide ingredient-forward product recommendations, assist with light Shopify administration, and help maintain a warm in-store experience. Makeup application experience is a bonus.
Key responsibilities
- Provide outstanding customer service in-person and via email/phone.
- Greet customers, consult on products, and perform makeup application/shade-matching as needed (makeup skills a plus).
- Process sales, returns, exchanges, and manage POS/Shopify entries.
- Maintain product displays, restock, and ensure the store is tidy and welcoming.
- Assist with basic Shopify admin: product uploads, inventory checks, order updates.
- Support simple social content: take in-store photos, suggest ideas, and help post or schedule.
- Help run promotions, events, and launch days.
- Communicate clearly and contribute to a supportive, drama-free team culture.
Qualifications
- 1+ year retail or customer service experience preferred.
- Comfortable using Shopify and POS systems.
- Strong communication, interpersonal, and organizational skills.
- Team player with a positive, respectful attitude.
- Smartphone photo/social comfort; makeup skills a plus.
- Available for ~30 hours/week, including weekends.
What we offer
- Competitive hourly pay (commensurate with experience).
- Employee discount on clean-beauty products.
- Supportive, low-drama workplace and opportunities to grow responsibilities.
How to apply
Send your resume and a brief cover letter to info@wrenandwild.com. Include makeup photos or social links if available. Applications reviewed on a rolling basis.
Equal opportunity statement
Wren & Wild is an inclusive employer. We welcome applicants of all backgrounds, identities, and abilities.
Footer / Next steps
Have questions about the role or Wren & Wild’s culture? Email Marian at Marianfun@wrenandwild.com or stop by the shop during business hours — we’d love to meet you.
Wren & Wild — Customer Service Specialist (20–25 hours/week)
Position overview
We’re hiring a part-time Customer Service Specialist (20–25 hours per week) to manage customer support across web, phone, text, and social channels, and to assist with Shopify product page buildouts and maintenance. This is a frontline role and is based in-store: you’ll solve problems, make timely decisions, and help maintain a smooth, delightful experience for customers. Familiarity with Shopify product pages is a plus; we’ll train motivated candidates who are comfortable learning Shopify basics.
Key responsibilities
- Serve as the primary contact for customer inquiries across email, website chat, phone, and text — respond promptly, professionally, and kindly.
- Troubleshoot and resolve customer issues including order questions, returns/exchanges, shipping problems, product inquiries, and subscription or account issues.
- Create, update, and maintain Shopify product pages: add product descriptions, images, tags, variants, and basic SEO fields; format pages to match brand voice and aesthetic.
- Process orders, refunds, and exchanges in Shopify and POS as needed; coordinate with fulfillment/shipping partners.
- Make thoughtful, on-the-spot decisions to resolve issues quickly and protect customer satisfaction while following store policies.
- Escalate complex or unusual cases to the store manager/owner with clear context and recommended next steps.
- Keep accurate records of customer interactions, issue resolutions, and any refunds or credits issued.
- Identify recurring problems or areas where store processes can improve; proactively suggest operational fixes.
- Support occasional social media DMs or comments related to customer service when necessary.
- Maintain a calm, professional, and drama-free attitude during high-pressure situations.
Qualifications
- 1+ year experience in customer service, retail support, or e-commerce customer care preferred.
- Familiarity with Shopify (product pages, variants, inventory, orders) strongly preferred — or demonstrated ability and willingness to learn quickly.
- Excellent written and verbal communication skills; warm, clear, and patient tone.
- Strong problem-solving skills and sound judgment; able to think on your feet and make decisions that balance customer experience and business needs.
- Comfortable handling phone calls and text-based customer conversations.
- Detail-oriented with good organizational and record-keeping abilities.
- Basic comfort with uploading and editing images, formatting product descriptions, and using simple content editing tools.
- Collaborative team player who is respectful, thoughtful, and drama-free.
- Availability for 20–25 hours per week, including some overlap with core business hours and occasional weekend coverage.
What we offer
- Competitive hourly pay (commensurate with experience).
- Employee discount on clean-beauty products.
- Flexible scheduling within agreed hours and supportive, low-drama team culture.
- Hands-on experience with e-commerce operations and opportunities to grow skills in Shopify and customer experience.
How to apply
Send your resume and a brief cover letter to info@wrenandwild.com describing your customer service experience and any Shopify familiarity. If you’ve worked on product pages or have examples (links or screenshots), please include them.
Wren & Wild is an inclusive employer. We welcome applicants of all backgrounds, identities, and abilities.